Store Policies
Store Policies
Processing Time
All orders ship from Downingtown, PA within 7 business days. We strive for and often achieve an even faster turnaround time—usually we are even able to ship your order the same day it is placed!
Estimated Shipping Time
Once your order has left our store, it should arrive within 2-5 days to U.S. addresses, depending on what shipping method you choose at checkout.
International order transit times can range anywhere from 1-6 weeks.
If you need an expedited order or would like to check on our exact fulfillment time, please reach out at critterwitcompany@gmail.com and we will get back to you as soon as possible.
Shipping Address
Buyers are responsible for providing an accurate and up-to-date shipping address.
If you need to change your shipping address, please email us with your order number and the correct shipping address at critterwitcompany@gmail.com. You must contact us within 24 hours of placing your order to change your address. If you order has already shipped before you contact us, we are unable to change your shipping address.
If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund or replacement order is not guaranteed.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Damaged Items and Replacements
If you received the wrong item or your order was damaged in shipping, we are happy to send you a replacement. Please reach out to us at critterwitcompany@gmail.com to get a replacement order set up! Please include a photo of the item you received and any damage to your order with your email. Unfortunately, we cannot cover replacements for items damaged or broken after delivery.
Packages Lost in Transit or Never Delivered
If your order has been listed as ‘pre-transit’ for 2 weeks with no tracking updates or if you don't see the package in your mailbox 3 days after your tracking was marked as delivered, we would be happy to consider your order lost in transit and send a replacement out to you. Please contact us at critterwitcompany@gmail.com.
Return, Exchanges, and Cancellations
We accept returns and exchanges within 5 days of delivery. Buyers are responsible for return shipping fees. In your return package, please include a note with your order number and the item(s) you are interested in returning or exchanging. Returns must ship to this return address within 30 days of receiving your order:
Critterwit Returns
15 Yarmouth Ln
Downingtown, PA 19335
Once we've received the item(s) back, we will be able to exchange or refund your order. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be processed to the payment method used for the original order. Refunds will take 3-5 business days to be reflected on your original payment method.
Clearance, final sale, and grab bag orders are ineligible for return or exchange.
To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.
Questions about your order? Please email critterwitcompany@gmail.com or use the contact form below.